Self Storage FAQ
New to the storage process? Let our FAQ help.
What are your hours?
Our front office is open Monday-Friday, 9 AM – 5 PM, and Saturdays from 10 AM – 2 PM.
Can I get to my unit 24/7?
Your storage lockers are accessible at any time, indoor or outdoor.
What type of security does your facility provide?
Our new indoor facilities are protected by coded entry doors and 24-hour surveillance. The doors leading to our indoor lockers are controlled by a security keypad – tenants are assigned a personal number combination required for entry into the facility. Our surveillance system monitors and records all indoor units, 24 hours a day.
Can I get power into my units?
Our units do not have electrical outlets and we generally do not provide exceptions.
Will my unit have lighting?
Our larger indoor units have motion-controlled lighting available. Smaller indoor lockers are not individually lit but receive ample lighting from the hallway. All outdoor units are unlit, though even the largest outdoor units are afforded plenty of visibility by sunlight during the day.
Do you sell packing supplies?
We sell boxes and packing supplies from Chateau. Our inventory includes cardboard boxes of various sizes, packing tape, stainless steel padlocks, box cutters, dehumidifiers, packing peanuts, mattress bags and more. All our supplies are available for purchase from our main office during normal business hours.
What is the minimum length of stay with your facility?
One month is our minimum term. We charge our rent on a monthly basis, though pre-payments of long-term stays are available and can offer discounts on our standard monthly rates.
Do I need a reservation?
We don’t require reservations, but it’s best to call us and check sizes and availability. You are welcome to reserve a unit by phone call, where we will work out a pre-lease term and move-in date.
How does payment work?
We accept cash, personal checks and credit cards. Rent is due on the first day of every month. Credit cards can be put on file and automatically billed for your convenience. We allow a 5-day grace period after the first of each month for payments to arrive, after which a late payment fee is assessed. Your first month payment will be prorated based on the date of your move-in. More detailed payment and late fee information is detailed in our standard move-in agreement.
Do I need insurance?
You may insure your belongings at your discretion. Most homeowner’s insurance and renter’s insurance policies will cover belongings kept in a storage unit, though it is best to first check with your insurance provider to confirm that your items will be covered. We provide no insurance on your belongings. Our insurance policies cover the buildings and property on the grounds, not the contents of any unit.
What is ‘climate-controlled?’
Our climate-controlled units are located in our largest facility. Each is protected by passcode access. ‘Climate-controlled’ means your unit will be kept above 50 degrees in the winter and below 75 in the summer. Climate-controlled units are especially well-suited for delicate and perishable items, such as fine wood products, glassware, pharmaceutical products, etc.
Can I rent online or by telephone?
While you can reserve a unit by email or telephone, the actual storage contract must be covered and signed in-person at our main office. The check-in process usually takes a half-hour and affords renters the chance to look over their units and address the fine-print details of the storage process.
What is a drive-up unit?
Each of our outdoor buildings is considered a ‘drive-up’ facility, where customers can pull their vehicles directly to the garage door of their space. Some of our climate-controlled units also offer drive-up access. Our larger drive-up units allow for car and motorcycle storage.
What is the difference between indoor and outdoor (drive-up) units?
Each of our seven satellite buildings is considered an outdoor facility. The temperature in these units varies with the weather, comparable to a standalone garage or shed. Our indoor units, while not technically climate-controlled, exist in the same building as our climate-controlled units and will offer further security and better temperature regulation than our drive-up spaces.
How can I report maintenance issues?
If you’re having a problem with your unit, send us an email or drop by the office to let us know. We’ll get it taken care of as soon as possible.
Do you hold storage auctions?
Periodically, tenants will abandon their belongings, at which time we are required to hold a public auction of the contents. These auctions are listed in local newspapers and will be mentioned on the website, as well. Auctions take place on a non-regular schedule, so be sure to check on the site and in the papers for auction dates.
How does the move-out process work?
If you know you’ll be moving out, just provide us with a 30-day notice of your move-out date. We’ll be able to address those customers on our waiting list at that time and ensure that you won’t continue to be billed after the time of your move-out.
Do you have moving carts available?
We provide moving carts in our indoor and climate-controlled hallways, available at any time.